Businesses that effectively engage with their customers on platforms they frequent and provide tailored solutions are highly favored. Leveraging the power of Facebook Messenger, a renowned communication channel, proves to be instrumental in achieving this goal.

While customers anticipate using your business page for customer support, Facebook Messenger can be strategically employed to offer assistance and, concurrently, influence users to promptly engage with your products and services. This facilitates the establishment of a strong connection between businesses and their clientele.

Recognizing the limitations of human agents to address every user and handle multiple inquiries simultaneously, the implementation of auto-reply mechanisms becomes imperative. These automated responses serve as indispensable tools to enhance customer satisfaction and foster loyalty.

In the subsequent discussion, you will gain insights into configuring auto replies for Facebook Messenger, ensuring their efficacy in strengthening customer interactions.

What is an Auto reply in Facebook?

Auto replies are predefined responses sent automatically as your page’s first response to a new message. It gives a clear idea about the situation – whether agents are busy, on holiday, or out of the office.

The auto-reply leaves the users to rest assured that their message was received and is being processed. Hence it keeps customers connected even if the particular channel is unavailable.

Meanwhile, it buys you time to get back to the user with a well-crafted message.

Why do we need to set an auto-reply in FB messenger?

Customers expect support to be available 24/7. But it’s next to impossible for the customer support team to keep up with the sky-high expectations. At the same time, neglecting even a single message can be a loss. Therefore, using auto-replies can greatly help deliver instant replies to every single one of your customers, no matter what time.

Auto reply lets the customers know you’ve received their text and action is being taken. It gives clarity to customers about what to expect from you. The user will know that although you’re unable to assist them at the moment, you respect them enough to let them know.

How to set an auto-reply in Facebook messenger?

The points below will walk you through the process of setting up an auto-reply.

1. Open your Facebook business page. Tap on Inbox

2. Next, Tap on automations.

3. Here, navigate the instant reply button and click on Try it.

4. Select messenger as the preferred channel by ticking the box.

5. Now, compose a message that you want to send as an auto-reply under Response Assistant. You can customize the message as you wish. You can add the customer’s name, business phone number, email ID, Facebook URL to your page, your website’s URL, and more.

Don’t forget to click on save the change to publish Facebook auto-reply. You can also take help of Facebook Messenger Templates to help you create templates for you. Below are the list of things where one can create an effiecient and robust auto reply on Facebook.

Creating Facebook messenger Chatbot using Chat360’s AI powered Dashboard

Yes, you can create a versatile chatbot for your Facebook Business Messenger, in order to keep your users always updated about your business, let it be customer support, operating hours, and much more.

The process is easy, it takes 4 steps to create a Facebook Messenger chatbot. We will discuss in detail to create an AI powered Facebook Messenger Chatbot for your Facebook Business.

Step 1: Signup/login to Chat360’s Dashboard, and click on Add new Chatbot in the top right corner

Step 2: Click on ‘Create from Scratch’, give your Facebook messenger chatbot a name, select facebook messenger icon chatbot and click create

Step 3: Design Facebook Chabot messenger Chatbot flow, on how your facebook chatbot will interact with the user.

Step 4: To set up auto reply, you need to use GenAI element on Chat360’s dashboard. Here you can train your Facebook Messenger Chatbot using basic to advanced information about your business.

If you need assistance in training your chatbot, you can schedule a demo with team Chat360, to get detailed insights on training a Facebook Messenger Chatbot using GenAI.

Things to keep in mind before setting up an auto-reply

1. Set clear expectations

A very common discomfort customers go through while receiving an auto-reply is the lack of specification about the estimated wait time for answers.

They are usually left with unclear messages like:

“We will get in touch with you ASAP.”

“Our representative will reach out to you very soon.”

Such messages fail to specify the time in terms of hours, days, or weeks, leaving the customers frustrated. Therefore to present such situations, you should set clear expectations regarding when you’ll be available to assist.

2. Keep it simple

Your auto-replies should be simple and precise so that it’s easy to understand. You must prevent technical jargon and complex vocabulary. The message should contain a friendly tone.

3. Give the “what next” option to customers.

Briefing the customers about the next step of action should be on top priority while composing auto-reply messages. It makes the customer feel that you, as a brand, can acknowledge the problem, which leaves them rest assured that you are there to provide a quick solution.

4. Make your auto-reply messages appealing with visuals

Visuals are a great way to engage users as compared to only text messages. Compelling visuals grab more attention and bring automatic messages to life.

You can add visuals by including GIF images or emojis in the text, increasing the chance of customers reading your message. Visuals make the message more appealing and exciting to the recipients.

5. Personalize your replies

The motive of sending messages to customers is to make each interaction meaningful and valuable. Personalizing your automated replies creates a good impression among users. They are more likely to become repeat buyers if they are happy with your brand’s personalized interaction.

Every interaction is crucial to enhance your brand personality, including auto-reply messages. A clear message aids the customer in making a decision. Therefore you must utilize every opportunity to provide a great customer experience. Well-crafted auto-reply messages help you meet customers’ expectations the right way.

Schedule a free demo today!

At present, Having an online presence for any business is indispensable. Since People spend most of their time on the internet, they would know about your business through your website. A survey says 93% of customers’ purchases begin with an online search.

Thereby, having a website is crucial to create brand awareness, generating leads, and many more.

However, having a website alone will not help you convert your potential clients into customers. You need to automate your website using AI powered conversational tools for making your website more powerful and interactive to achieve maximum results.

So that it’s capable of sorting through leads, excluding out the irrelevant ones, and then analyzing them before passing them on to your sales representatives. 

And for that matter, you can rely on website chatbots.

Website chatbot automates tasks across departments and starts conversions with prospects who visit your website, they can be your receptionists to guide your website visitors for easy assistance where you can elaborate more about your business and provide s them with useful information, asks them relevant questions that guide them for the sales team.

Why Use Website Chatbot for Customer Service?

Before starting our main subtopic on why to use website chatbot for customer service let us understand the definition of Website chatbot.

In simple terms, ‘A website chatbots are automated software programs designed to simulate conversation with users visiting a website. They can answer questions, provide information, and perform tasks based on user input, all without human intervention.’

Website chatbots are often integrated into customer service systems to assist with common inquiries, provide instant support, and guide users through various processes. They can handle tasks such as answering FAQs, helping with product recommendations, and resolving basic issues.

6 Benefits of Website Chatbot in Customer Service?

Routine duties carried out by customer support teams include responding to commonly asked inquiries (FAQs), offering advice on products, resolving minor problems, and assisting users with procedures like order tracking and account creation can be automated using website chatbot for customer service. 

Businesses can improve customer experience and make their websites more interactive by using a website chatbot to automate these duties. Chatbots ensure that clients obtain prompt and consistent assistance by offering rapid, round-the-clock support. 

In the end, this results in more effective and efficient customer service operations by increasing user happiness and freeing up customer service workers to concentrate on more complicated issues.

Let us check out how these operations can be easily automated using AI website chatbots for customer service:

1. Lead generation:

Chatbot helps you connect with more prospects, collect various contact information and guide the prospect through the sales funnel. It nurtures the customers with various personalized recommendations and offers and having a website chatbot makes reaching out to the right prospect a lot easier.

Website chatbot helps you reach out to prospects who will probably convert into a lead. Asking relevant questions, bots can qualify leads and direct them to the sales team for quick conversion.

2. 24/7 support:

Once you have customers from around the world, you need to provide 24/7 support to match their time zone. But deploying human representatives for the same can be hectic and time-consuming.

Therefore to overcome that, businesses are deploying chatbots to engage with customers, answer FAQs, and offer meaningful conversation quickly.

As per the survey, 67% of customers use a chatbot for support. You can automate your website support with a chatbot for 24/7 support. Offer quick responses to every query, even if repetitive.

3. Conversational marketing:

Businesses are opting for chatbots to automate marketing for conversations and provide real-time responses to customers.

The motive for using a website chatbot for marketing is to offer real-time customer interaction and move buyers through the sales funnel.

Al chatbot can help analyze the user data like name, gender, location, browsing history, and past purchase and customize the marketing experience. It personalizes the interaction by providing targeted messages which drive the conversion rate.

4. Sales Conversion:

Even if you manage to bring huge traffic to your business, it becomes useless if you can’t convert those leads and if you are unable to convert those visitors into qualified leads, the sale might not happen.

But with an AI-powered chatbot, you can generate high-quality leads and improve CRO on your website. The chatbot automates the sales process and qualifies the website visitors flawlessly with high engagement.

Through conversation, the bot understands what customers need and recommends the best product. There will be a sales boost when the chatbot answers the FAQ at the right time i.e. before and during the purchase.

5. Customer data and analytics 

Conversational AI is very effective when it comes to tracking customer data and bringing awareness to businesses. It studies the user data to track purchasing patterns and scan consumer behaviour, keep the customers updated through push notifications and provide users with product details. 

Similarly, the bots are useful to gather feedback through questions and work on the flaws to make the product or website better.

Website chatbot helps you analyze customer conversation and gives you insight into the progress they are making through the funnel.

6. Customer feedback

Every business must understand how their product or services are performing. And gathering feedback is a great way to know about that.

However, the traditional way of asking for feedback has always been an uphill task, which includes filling up the feedback form or answering questionnaires. Customers would not spend much time doing that.

Chatbots can make the whole process a lot easier and quicker and more interactive. It helps you fetch real-time customer feedback at any time of your customer’s journey.

Why do we need a website chatbot?

Smart deployment of a chatbot not just saves time and helps in lead qualification but also has different benefits.

It enhances the website feature, which benefits your businesses. It uses artificial intelligence and machine learning that replicates human conversation ability to some extent, provides two-way conversation, and enhances customer engagement.

The chatbot will engage with leads at their convenience, even outside office hours. It integrates with your CRM and receives quality data that can be used to nurture qualified leads.

This promotes personalized customer service and enhances relationships with customers.

Chat360 AI Powered Chatbots for Customer Service

A Good chatbot can break a business’s chance to convert potential clients into customers. Whether sales, support, or marketing, AI chatbots can greatly help add value. With Chat360, you can connect with bigger communities hassle free without any geographical restrictions. You can serve your customers 24/7 even when you’re not online. You can schedule a free demo to see the action. yourself.

In today’s tech-savvy world, no one is probably unaware of “Whatsapp”. One of the most widely used apps globally, it has over 2 billion active users. As most consumers are using Whatsapp, it is necessary to integrate it into your business. 

Whether it is a group or community, you need to add chatbot in group for effective communication. It supports your business and keeps on revising and developing several checks and balances to help your company function well.

“Bot” is a computer-operated program that is employed to automate processes so that they can be carried out without human intervention. 

Using the Whatsapp Business API or WhatsApp Cloud API connection, a Whatsapp bot offers its users a real-time automated conversation experience. And this is right on the messaging platform itself!

What are WhatsApp groups and WhatsApp communities?

If you are a Whatsapp user, you must be aware of a Whatsapp Group. Through a Whatsapp group, communication with multiple people is possible simultaneously. You can invite and add more people to the group as and when required. It is a great platform to schedule activities, plan get-togethers or chat with your coworkers. 

The Whatsapp group is limited to adding 256 people in it, while Communities have the option of adding as many groups as they can in a community. The number of individual contacts is also there in the community. 

Also, the community admin possesses more control and power over the groups added to the community. 

Why do you need a chatbot in a WhatsApp group?

Chatbots have a significant role to play in the Whatsapp group. The benefits of a Whatsapp Chat Bot are:

• Being the world’s most popular chat app, it provides wide reach to around 2.4 billion active users, assisted with 24×7 availability and high security
• Reaching out to your clients and prospects quickly and at a scheduled time that works best for them
• Easy access to the client’s through an app without putting them out of their comfort zone
• Providing a tailored experience with each encounter by utilizing user history and data collection
• Using the app for bookings, internal company communication, product/service promotion, and customer feedback

How to add chatbot in a WhatsApp group?

Adding a Whatsapp bot to the group chats can help you send alerts to keep the group members updated, also, they may get easy access to contact you whenever they need. Thus, a bot may be added to a Whatsapp group differently. 

Let us have a look at the steps to be followed to add a chatbot to a Whatsapp group:

Add the Bot’s Phone Number

The first step is to add the bot’s phone number to the group and instruct it to send a message to the group.

Include bot in a team

Subsequently, the bot will be included in the team. 

Include the Bot in the Group

Another method is to provide the WhatsApp ID of the bot in the group. 

Provide the WhatsApp ID to the Bot

Another method involves providing the WhatsApp ID of the bot within the group. This step is crucial for seamless integration.

Verify the WhatsApp Bot

Finally, you can open a conversation with the bot to confirm its presence. To obtain the WhatsApp ID, simply check the number displayed next to “WhatsApp” in the top bar of the chat interface. This step ensures that the bot is successfully integrated into your WhatsApp group.

Tips to add Bot on Desktop or Mobile

A Whatsapp chatbot acts as an assistant to your customers in real-time. Here the response can be in the form of a message, an image, a video, or buttons. 

The Whatsapp Business API helps you to create a Whatsapp bot that is activated when a user communicates with your company through a chat. 

A Whatsapp bot should be added to group conversations to make communication easy and also allow you to send notifications and updates to keep everyone informed.

Two simple tips to be followed are:

On your desktop

• Go to the group where you want to add the bot 
• Enter group Settings
• Search for Bots
• Add Bot 

On your mobile device

• Go to the group where you want to add the bot 
• Enter the Settings
• Select Bots
• Click Add on the Bot you want to add

It is advisable to always go for a reliable Whatsapp API vendor to get an AI Whatsapp Bot. For instance, Chat360 for WA is a preferred vendor that allows you to provide customer service through Whatsapp. Here multiple agents can log in and serve customers. 

Benefits of adding chatbot to whatsapp group

WhatsApp groups have become a hub for diverse communities and businesses. To enhance these group experiences, many are turning to chatbots as a powerful tool. 

Here are some of the key benefits of adding a chatbot to your WhatsApp group:

1. Instant Assistance: Chatbots provide immediate responses to common queries, ensuring that group members receive timely assistance. This is particularly useful for addressing frequently asked questions and resolving common issues without delay.

2. Round-the-Clock Availability: Unlike human moderators or administrators, chatbots are available 24/7. Group members can access information and support at any time, making your group more accessible and user-friendly across different time zones.

3. Efficiency and Time Savings: Chatbots can handle routine tasks such as welcoming new members, providing updates, or sending notifications. This automation frees up human administrators and moderators to focus on more strategic aspects of group management.

4. Data Collection and Insights: Chatbots can collect valuable data on user preferences, frequently asked questions, and engagement patterns. This data can help you better understand your group’s dynamics and tailor content and services to meet members’ needs more effectively.

5. Enhanced User Engagement: By initiating conversations and offering interactive content, chatbots make group interactions more engaging and dynamic. This results in improved member participation and a more vibrant community.

6. Scalability: As your WhatsApp group grows, chatbots can adapt to handle the increasing number of queries and interactions. They can scale with your group without a proportional increase in resources.

7. Consistency: Chatbots provide consistent responses and adhere to predefined guidelines. This ensures that all group members receive the same level of information and assistance, maintaining quality across the board.

Conclusion

In today’s market, Whatsapp bots are trending with AI-supported mechanisms and zero human intervention. They are one of the most efficient and preferred ways to automate repeated tasks along with improved agent efficiency for helping you boost and grow your business using Whatsapp automation.

With an easy and simple way of chatbot flow, the bot relies on your behalf, and you can deploy these bots on one-on-one chats or in group chats too. 

For adding chatbots, all you need to do is to get access to the services through a chatbot provider company and start employing them with the help of APIs for the best results. 

When you successfully create a WhatsApp Business Account, the next immediate step would be to look for how to verify WhatsApp Business Account. We will be talking in depth regarding all the steps so that you get a green tick official WhatsApp badge for your account.

When communicating with your target audience, a verified WhatsApp Business Account builds trust amongst your users. You will receive a green tick verified badge beside your account name that helps in distinguishing whether you’re account is official or not.

Check out all the steps and let us know in the comments section if you face any issues with WhatsApp Business Account verification.

What is a verified WhatsApp Business Account?

In short, when a business verifies its account by submitting all the required documents to WhatsApp, they receive a verified WhatsApp Business Account.

The verification process differs in the way you do it. You may seek assistance from Business Solution Provider (BSP) or do it independently if you have the right tech skills. We will be discussing the steps later in this blog.

What is a green tick WhatsApp badge?

A green tick is a symbol that similarly looks to a right mark that is notified beside your WhatsApp Business Account name. This badge is directly received by WhatsApp and helps your business to boost its brand image when it comes to communicating with your customers.

Need for getting a verified WhatsApp Business Account or green tick badge

Helps in brand identification

To hurt a business’s reputation, many companies use low-level strategies to create duplicate brand accounts on WhatsApp. Through this, they try to steal the other company’s database or damage their reputation so that customers will not opt for anything from them. This is why a green tick on your WhatsApp profile is required when interacting with your customers.

You can receive a better response.

Compared to a non-verified WhatsApp Business Account, you’ll have an advantage when it comes to receiving a better response. When a user can identify that your account is genuine, they will not have to worry while interacting with your account on WhatsApp.

Creates safer environment

There will be many instances when a customer has to share confidential information; this is where the green tick verified badge will help your business.

Brand strategy

Verifying the WhatsApp Business Account is ideal for companies wishing to boost their brand image on social channels and seek high ROI from marketing.

Displays your account with a name

Traditionally, non-verified WhatsApp Business Accounts are identified with a phone number. But after verification, your business name will be directly displayed to the end-user rather than your contact number.

Requirement for WhatsApp Business Account verification

There is no proper clarity on the exact prerequisites needed to get a verified account. But on an overview, here is a list of things your business should possess.

Organic news coverage

When I’ve mentioned the term organic – this means non-paid advertisements. If your business is popular and is being covered by various media houses, it is a huge added advantage for the verification process. Because WhatsApp can’t randomly approve a business account name when no one knows about it.

Pro tip: Having a Wikipedia page of your company is enough to get WhatsApp’s attention.

WhatsApp Business API

If you have a WhatsApp Business API Account, there is a high chance for your account approval because Meta can determine your account quality based on past customer interaction data.

Verified Facebook Business Page

You have to create a Facebook page for your company and get it verified, and this will help in the green tick verification process for your WhatsApp account.

Business establishment

WhatsApp doesn’t allow individuals to receive a verified badge because they need to be a business that is registered through the local civic bodies.

Secured account

Setting up 2FA (2-factor authentication) makes your account more secure and helps in the verification process.

Clean records

WhatsApp analyses your business account interactions with past customers. If you haven’t received any policy violation like getting blocked or being reported as spam, then WhatsApp doesn’t mind issuing a green tick badge.

Related: Explore WhatsApp Chatbot Features

How to verify WhatsApp Business Account?

There are two ways to verify a WhatsApp Business Account – The traditional approach and taking assistance from BSP.

Traditional approach

There are multiple attributes that you have to pass when it comes to verifying your business account through this method.

1. You need to have all the prerequisites

Before verifying the account, you must self-evaluate to see whether your business account has fulfilled all the standards displayed in the prerequisites section. It will be easy if you follow all of the above conditions listed.

2. Visit the Facebook business manager account

Ensure that your FB account is verified before proceeding with this step. When all the prerequisites are fulfilled, visit the Facebook business manager section.

3. Navigate to direct support

Go to the business setting of your FB manager account. Then select WhatsApp account and see which account you need to get verified. After selecting, go to the ‘manage people’ section and click settings.

4. Reaching out to support team

You will find the ‘contact support’ button in the settings section. Enter all your business details and send. The review can happen from days to weeks, and you can simultaneously track the status from your FB manager account.

Verify through a Business Solution Provider (BSP)

This is one of the most common and widely used techniques for getting a verified green tick badge for a business account.

1. Clear some of the prerequisites suggested

Before proceeding, see whether you’ve met some of the required criteria. You must have a verified FB manager account, shouldn’t have violated any WhatsApp policies, and should be a legally registered business.

2. Reach out to a BSP

You need to contact a BSP – like Chat360.io and share all your business details with them. The points can be regarding your account status, business information, contact number, website address, FB profile URL, and so on.

3. WhatsApp Business API account

The BSP will create a WhatsApp Business API account for your company. It is one of the most critical steps in receiving a verified badge.

4. Get your account displayed with a green tick

In 2 weeks, you will receive a response from Meta for your business profile to get approved, and it will automatically pop up beside your business name on WhatsApp.

Note: The time taken for approval and getting a verified badge depends entirely on Meta. BSP acts like a bridge between your business and Meta. But the chances of getting a green tick badge are higher through BSP.

Challenges in verifying a WhatsApp Business Account

1. Finding a reliable BSP

When it comes to choosing a BSP, you need to be wiser in selecting them. Check out their past data on how is their customer service and solution deliverability. On that basis, you can opt for a service from them. Unlike Chat360.io, you need not worry about these constraints. We have a dedicated team with all the skills to provide you all the solutions.

2. Comes with a cost

You need to have a budget for registering a verified WhatsApp business account. You can talk to a BSP to learn more about it, and the cost varies from BSP to BSP.

3. Uncertainty

Getting a verified WhatsApp Business Account is challenging because of multiple unknown factors. But the best part is you can keep applying if your application gets rejected.

FAQs

Here are some common problems users face while verifying a WhatsApp business account.

How long does WhatsApp take to verify the Business account?

When it comes to verification, there is no exact timeline for it, as it ranges from days to months. But as per our understanding and after looking at our client’s case, the turnaround time for verification will be a month. In a few cases, the account gets verified in just two weeks.

Why can’t my contact number be verified on WhatsApp?

There can be 4 instances when a user faces this problem: 

1) If you are using your phone number on a different WhatsApp account. This gets internally clashed, and the verification fails. 

2) If you are using a contact number that you do not own. Then the verification process will fail because WhatsApp sends an OTP to verify it.

3) If you are using any third-party apps like to block calls or messages, the verification can not be completed in the presence of those apps.

4) Check whether you have an active data connection, whether it is cellular based or through WiFi.

Why did Meta reject my WhatsApp account verification?

This can happen due to multiple instances. If you are not following the prerequisites that are listed above, it will result in getting your application being rejected. Ensure all the conditions and requirements are fulfilled before applying for the verification process.

Can I use Email for the verification process?

Currently, there is no such method as WhatsApp offers only a verification process through an SMS or phone call.

What is the advantage of applying for green tick verification through Chat360?

It will be a hassle-free approach where you can get a verified green tick badge using assistance from Chat360. If your application has been rejected in the past, you do not need to worry, as we will handle it on your behalf.

Further, read:

How to add bot in WhatsApp group?

Explore WhatsApp Chatbot Features

With more and more business happening online, Insta bot is the new craze that is revolutionizing the way we do business. Whether you are using Instagram chatbot for sales or customer support, the bots can do anything.

A survey shows 80% of people make a purchase decision from Instagram by seeing ads and products displayed on the platform. This means you’ll receive more customer queries and requests via Instagram. And Deploying human staff to reply to every message and reach out to various users becomes inefficient.

At that time, automation plays a crucial role, for which we have Instagram Chatbot.

Talking about the Instagram chatbot, it is a messaging system that deals with human inquiries using automated responses. These conversational AI can send replies, make recommendations, and connect customers to a real human agent if they get stuck.

The article will walk you through how an Instagram chatbot can be used in customer support and sales.

Need for an Instagram chatbot in customer support and sales

Deploying an Instagram chatbot into your support strategy and sales relieves your team from monotonous tasks. It assists the customer and support team at more touch points along their journey. 

Other than that, there are various reasons to deploy Instagram chatbots in customer service and sales. Let’s have a look at some.

Save time 

As a business owner, you understand how tough it can be to stay on top of time management. Meanwhile, the idea of hiring someone else for a helping hand can be just as daunting because of the additional cost.

When you use Instagram Chatbot, the tension no longer exists. The Insta chatbot replies to all direct messages automatically. You don’t have to spend hours reading and replying to each message. The time can be better utilized for human-centric tasks.

Understand what customers truly think

Integrating a chatbot with Instagram helps you find out what customers think about your brand by collecting data from every previous conversation they had. Aside from that, the chatbot offers customers the opportunity to provide you feedback and share their thoughts. And the step acts as a valuable tool for creating a long-lasting relationship with your audiences.

Fast and accurate responses

The chat interface is the fastest way to interact with customers. A chatbot can keep up with higher even demand for customer support.

Conversational AI brings efficiencies to the customer support team and sales because chatbots are capable of answering questions immediately and in multiple languages. Being that quick with responses pleases customers that are looking for instant answers.

Uplift in sales

With an Instagram chatbot, it’s easier to gain a lot of information regarding what customers want. This data can be further utilized in up-selling and cross-selling products. For instance, if a customer is looking forward to purchasing a mobile phone, an Instagram chatbot can also suggest mobile covers and screens along with the phone. Satisfied customers will buy the product.

24/7 availability

Instagram chatbots are on duty 24/7. They respond to every single query without a miss. And that becomes practically impossible when it comes to human support. Especially during peak seasons, the lack of human staff leads to unanswered queries for customers. Handling multiple queries with quick and precise responses becomes daunting. However, the Instagram chatbot solves the problem in an instant, even during peak hours.

How to use Instagram Chatbot for customer support?

Assist with the sales process

Instagram Chatbot can help with lead qualification by collecting useful details from the customer.

For instance, if someone is interested in purchasing a CRM tool, the chatbot would ask the customer about the number of anticipated users and purchase timeline. This helps a business to connect the lead to the right sales team. Likewise, it guides the user with various recommendations based on their interest in referencing past conversations.

Product recommendations

Personalized and tailored recommendation to the interests of individual shoppers enhances the customer experience. Instagram chatbot adds so much value in the process by interacting with people and recommending products that align with the needs and interests of that particular shopper. And that is possible due to the chatbot’s machine learning algorithms.

The chatbot eliminates the need for scrolling through a dozen pages to find the right product. People need to answer a few questions; the chatbot recommends the perfect product within minutes or even seconds.

Answering FAQs

It’s frustrating for human agents to answer repeated questions against and again. Therefore you can save your staff for some complex tasks by automating your customer service with a chatbot.

Including an Instagram chatbot in your business will help in better response rates, increased sales, and happy staff who can now participate in more productive tasks. Their chatbot will lead your customer on a path you’ve set as they rely on data and rules that you feed them.

It not only saves time and labor costs, but it also avoids human error.

Orienting new customers

With so many competitors out there, you should pay good attention to your first-time customers. You must provide all the basic yet useful information that a customer requires to initiate a purchase. A chatbot does the job well. 

From greeting customers to providing various product-related information, it does it all. Also, promote newsletters, videos, and guides within the chart, educating shoppers about the product and service.

How to use an Instagram chatbot for sales?

Instagram engagement

Chatbot helps you broaden your reach on Instagram. It can answer reactions to your Instagram story, communicate with your followers, and chat with people who are interested in your product. The Instagram chatbot will assist you with your marketing strategy, enhance relationships with customers and increase sales.

Order confirmation and package tracking

Every customer wants to stay updated regarding their package and shipping details. According to a survey, 70% of buyers consider order tracking one of the top three things they consider when shopping online.

An Instagram chatbot can help buyers with order confirmation and package tracking, sending the confirmation number to buyers right after the order is processed.

The bot can also track the package shipment at buyers’ request and keep them updated on where their order is and when they will get it.

Cancel orders and subscriptions

Customers sometimes cancel their order before it is shipped, maybe they could have mistakenly purchased the wrong product or provided the wrong shipping address, or perhaps, they could have simply changed their mind and do not want the product anymore.

Instagram chatbot helps initiate order cancellation in no time. Customers no longer have to go through a long order cancellation process.

The chatbot simply offers a one-click order confirmation button to your customers, then collects the reason for cancellation from the buyer.

Also, the bot helps the customer navigate through alternative products if they wish for that.

Order Refund

Return is more like making the best of a bad situation, and your business is not making any money in this situation. However, it’s important to make sure that you leave a good impression while providing a smooth return and refund facility. 

After all, happy customers do come back and spend time and money on your product if they are satisfied with your product and service.

Instagram chatbot keeps the process simple and easy. It initiates the return process and keeps you updated with tracking by interrogating your back-end systems for information.

Capture customer feedback

Customer feedback drives improvement in any business and tells you how effective your service is or the problem that your product elicits.

Yet, collecting feedback is a slow and tedious process, including filling out forms and slow emails. 

The alternative way to inject speed and ease into the feedback process is through the chatbot. The Instagram chatbot can easily collect both quantitative and qualitative feedback.

Tips for using an Instagram chatbot for customers’ experience

You should be mindful of various things before opting for an Instagram chatbot. It can make or break your way of doing business. Therefore, here are some tips.

Don’t spam

There’s a huge benefit of using an Instagram chatbot; you can send personalized product offers and deals to attract your customers. But only if you send it in the right quantity. 

Sliding into users’ DMs too often or replying to users’ inquiries with pushy messages will have a negative impact. The users are more likely to block you in that case. Thereby you should refrain from spamming the users with frequent messages.

Make your Instagram chatbot approachable and simple to talk to

Your Instagram chatbot needs to be clear and easy to understand so that it feels natural. Make sure to keep the words clear and simple, maintaining a friendly tone and voice. Allow users to ask questions related to common problems. And provide quick and easy replies.

Divert to a human agent

While chatbots effectively solve common queries, some require human intervention to get resolved. Such complex queries need to be passed on to human agents. For that, you can include a ‘go live’ button in your chatbot to connect the user with live agents.

Monitor your bot’s activity

It’s crucial to analyze your bot’s performance every once in a while to see if it’s performing the way you need it to. Even tiny details can make a huge difference. Thereby measuring the performance of your chatbot; it makes the required adjustments. 

For instance, check whether the voice, tone, and style are going well with the users. Then test the chatbot with different wording and style until you find the best one that goes well with your business.

Research platform before buying

Since the use of chatbots is growing massively, so is its supply. But not all chatbots meet your requirements. You should be mindful while selecting one for your business. You can research the tool properly by looking for case studies, customer reviews, and various evidence that promises a better platform quality.

Conclusion

The Instagram account, which has engaging content and the correct automation targeting, will generate activity and interactions.

While posts, ads, and Instagram stories engage customers in public, the chatbot converts those prospects into customers and makes sales in private. 

I hope the article made it clear to you why you should include an Instagram chatbot for your business. You can try Chat360 by signing up for free and so how it works.

Read further:

How to use Instagram API to get Users, Posts & Followers details

Your business grows and expands only when you reach out to more people who are interested in your product or service. They could be your best potential clients.

Considering that, chat is still a very intimate process of communication for consumers. And Facebook is one of the best platforms for businesses to reach out to their customers and communicate.

With the integration of Facebook with a chatbot, you’ll be able to grab more attention. Hence there will be a high chance of a conversion.

Facebook Chatbot is an automated tool that starts a conversation with prospects visiting your Facebook business page, gives them useful information, and asks them suitable questions to help them qualify for your sales team. And for that matter, the Facebook chatbot for lead generation works wonders.

And how to generate leads using a Facebook messenger chatbot; let’s discuss this in the blog.

How to use a Facebook chatbot for lead generation?

1. Use your messenger bot as your business website

Include your messenger bot as your website chat. It doesn’t require a third-party tool to run these chatbots, which makes the experience easy and smooth.

It allows website visitors to contact you immediately without having to leave the website. Such a quick contact facility creates a good impression among the users. 

And this would be the best opportunity to make your user happy by listening to their queries and providing instant resolution.

Having all their doubts cleared in one place will increase the potential chance clients convert into customers.

Also, once the user reaches out to you, you can have their contact and message them at any time, even when they are not visiting your website.

2. Run a click-to-messenger ad targeting page fans

When you’re looking forward to making new contacts, your page fans could be a great audience to target.

Since these are the people who are already following your business on Facebook, they might have positive feelings for your brand. Therefore they wouldn’t mind receiving messages from you.

You can send them a direct message so that they won’t have to wait to hope for the next post to show up in their organic news feed.

Therefore run a click-to-messenger ad on Facebook where your potential clients already exist.

3. Link to messenger for customer survey

Messenger is a great platform for understanding the taste and preferences of your prospective customers. Once you figure out what their needs are, you can align your business to serve their needs. 

Also, surveys conducted through Facebook bot are very effective because messenger surveys are Swift, easy to fill out, have higher engagement, and are not anonymous.

4. Create chatbot scan codes

Facebook QR code is a tool that allows users to scan a code with their phone and connect to the website directly. It opens up automated interaction by using AI chatbots on messenger.

It is an advanced marketing tactic that can be done with chatbots to collect more contacts and generate leads. 

You can create your own scan code and distribute them in different offline items like posters, invites, tables, etc.

Anyone can scan a QR code without having to install additional applications.

5. Create a Facebook landing page

Combine chatbots and landing pages for smooth and flawless conversions. Visitors convert by clicking on the “learn more in the messenger” button on your landing page. It directs the users to chat with a chatbot.

The chatbot collects just as much information in the process with less hassle. You can use that to analyze whether the lead is qualified and then nurture the prospect for making a purchase.

Entice visitors to subscribe, buy, or signup with eye-catching images, action-oriented copy, etc.

6. Send a promotional offer

Promotional offers through Facebook ads and bots are a great way to encourage lead generation.

Talk about discounts and freebies to attract your potential customers. For instance, ” 50% off for first 50 users” followed by a call to action button saying ” grab it now.”

The users who click on the CTA will be directed to a chat, and the bot will send the discount code.

Benefits of using Facebook Chatbot for your Business

In the wide spectrum of business, Facebook Chatbots offer an advantage for your business, reshaping customer interactions and operational efficiency.

Here are a few key of benefits of using Facebook Chatbots for your business:

1. Instantaneous Customer Interaction:

Provides real-time responses to customer queries, ensuring prompt and personalized engagement.

2. Automation of Routine Tasks:

Streamlines business operations by automating repetitive tasks like answering FAQs and processing orders, freeing up human resources for more strategic endeavors.

3. Data Collection and Analysis:

Gathers valuable customer data on preferences and behavior, enabling businesses to make informed decisions and tailor marketing strategies accordingly.

4. Targeted Marketing Strategies:

Facilitates personalized content delivery, allowing businesses to send timely updates, promotions, and offers, contributing to increased customer loyalty.

5. Enhanced Customer Satisfaction

Fosters a positive customer experience, leading to improved brand satisfaction and loyalty, ultimately impacting the bottom line positively.

Why do you need to use a Facebook bot to generate leads?

Attracting your potential customers isn’t as easy as it sounds; the user’s attention spans are limited, and distractions are unbounded. 

Thereby, to overcome that, businesses are deploying Facebook bots. 

But why Facebook?

The answer is its strong user base and extravagant features. Facebook has around 2.9 billion monthly active users, making it the most used social media platform in the world. It means there’s a high possibility that your potential clients are active there too. And you can’t miss out on that opportunity.

The platform allows you to gain a significant amount of information about its users, which can be beneficial while targeting ads as you can run paid campaigns and advertisements targeting specific audiences on Facebook.

And when you integrate Facebook with chatbots, it becomes unbeatable. The Facebook messenger bots save time for teams, offering 24/7 assistance. The bot stays responsive even when you’re away.

Why Choose Chat360 a Solution as your virtual assistant

Chat360, your premier chatbot service provider, empowers businesses to revolutionize customer engagement. With our cutting-edge platform, Chat360 seamlessly integrates intelligent chatbots, enhancing operational efficiency and customer satisfaction. 

From instant responses to personalized interactions, our solution automates routine tasks, providing 24/7 support. Elevate your business with Chat360 and unlock the potential of efficient communication, streamlined operations, and unparalleled customer experiences.

Schedule a demo with us today!

Customer service is not just any department in a company. It’s one that is necessary to build customer relationships and boost retention rate and loyalty. The customer service team interacts with your customer throughout the buyer journey and helps them have a delightful customer experience with your brand. 

Today, customer service’s definition has evolved to meet customer demands. What used to be just answering questions and closing tickets reactively, today, customer service stands for delivering proactive and instant support to customers from anywhere, anytime. 

How your customers contact your customer service has also advanced. Thanks to technological development, customers can connect with a company by phone, mail, SMS, chat, and more. To keep up with these changes, customer service needs strategic planning. In this article, we will answer why and how to build customer service. 

Why do you need to have a customer service system developed?

To accentuate the importance of customers, companies came up with the slogan, “Customers are King.” While the saying might be old-school today, the concept stands the test of time. Companies go above and beyond to delight customers. And to achieve this, they need to build a customer service department. 

A customer service system helps a company organize processes that are highly integrated and achieve the goal of seamless customer service. This system lets a company handle the volume and variation involved in customer service. It brings order to chaos. 

A well-defined customer service system will determine the quality, productivity, and excellence of the customer service department. 

Related: 5 Ways to Make Customer Support Automation as your Strategic Advantage

How to build a customer service system?

An efficient and effective customer service system will help you focus on creating exceptional customer experiences that’ll build a long-lasting relationship. Building it from scratch or on top of your existing team requires a clear path and structure to succeed. 

Let’s look at the building blocks of how to build a customer service system. 

Conceptualize your customer service

As the first step, you must have a vision for your customer service. And to understand how you want to serve your customers, begin with understanding the primary or common issues your customers face with your brand and how your customer service team supports them during this time. 

Documenting each step will help you get a clear picture of what is going right and what is not. Based on this documentation and your vision, you can plan your next steps to building an efficient customer service team. 

Identify customer communication channels

Today customers have many channel options to connect with companies—phone, email, SMS, website, social media platforms, and WhatsApp, to name a few. This is probably also the right time to figure out if these channels can be automated with the help of chatbots to handle the high volume of customer requests. 

By identifying which channels YOUR customers are on, you can build your customer service system around them. It will ensure they have a way to initiate a customer support request from that platform. This exercise will help you bridge the communication gap, reduce friction and build a stronger bond. 

Research tools required 

Choosing the right components to support your customers and agents is the most crucial step in building customer service systems. For a functional approach, you need customer support AI tools that work together and efficiently to help you achieve your goal. 

Every customer service department should have essential tools such as ticketing systems, help desk software, multiple communication channels, customer databases, internal team communication, and, most importantly, automation software such as chatbots to handle the high volume of tickets. 

Build a knowledge base

Customers today want self-service. So, when building a customer service system, help them achieve that with a comprehensive knowledge base. A comprehensive help desk knowledge base will ensure your customers can find answers on their own at a time convenient to them. 

If you want to improve the customer experience a notch more, you can automate this knowledge base with the help of a chatbot. Then, customers can easily find the right article in no time. As for your company, it’ll help you scale your customer service by doing more in less time. 

Bring it all together

In the third point, we talked about the different components of a customer service system. To ensure all these tools talk to each other and perform efficiently, we need to connect them with integrations. 

To build an effective strategy, you need to think through the workflows which connect these platforms in an actionable manner. The integrations will also reduce the manual work required and save time and costs involved in building customer service systems. 

Measure the data

Once you’ve built your customer service, how will you know if it’s effective or not? Answer: by measuring it. To make an effective plan, you need to answer important questions such as, “Why are you reporting?” and “What do you plan to do with this data?”

By knowing why, what, how, and when, you can find a correlation between what you are doing and how it’s affecting your customer service system. 

Improve and refine 

No process is foolproof, and you learn as you go. Once a strategy is implemented, it needs to be constantly analyzed and changed to improve. Just as each drop makes an ocean, each change optimizes the process and helps the company achieve the customer service they had envisioned in the first step. 

Tips for the customer service manager

Now that we know how to build a customer service system, let’s look at some tips managers should keep in mind. 

1. Don’t wait for the customer to reach out to you. Best customer service is when customers don’t face any issues. Be proactive in future-proofing the customer service system. 

2. Automate frequently asked questions and standard processes for high efficiency and instant resolution. Deploy a chatbot application. 

3. Make use of social media platforms to reduce the load on call centers. Customers are anyway seeing your products on social channels. Let them stay on the same platform to connect with you too. 

4. Build an omnichannel experience. By connecting all the channels, customers can jump from one channel to another without losing context. 

5. Double down on self-service. By automating customer service systems, businesses can empower customers to find answers to their questions independently. This improves customer experience and reduces the load on agents. 

6. Offer a live chat option when using automation. Some customers still prefer interacting with human agents to using automation software. To ensure a good customer experience, offer human handover at every stage. 

7. Get customer feedback after every interaction. Customer service revolves around customers and their experience. By gathering their feedback, you can analyze how well the customer service system you built meets customer expectations. 

8. Empower customer service agents with automation tools to improve their productivity and experience. Tools such as quick replies, 360-degree customer view, etc., help agents resolve customer queries quickly. 

Conclusion

Building customer service is an ongoing process. Businesses need to adapt to advancements in technology and changing customer demands. Another factor that impacts how you build customer service is market conditions, which affect your budgets, team size, geography, etc. 

No matter how you plan to change your customer service, your vision for customer service remains the same: help them find the right solution at the right time at their convenience. In other words, a delightful customer experience.

Sign up for a free trial today!

A survey says 70% of customers look into Instagram for their purchases, so business owners are usually flooded with direct messages, comments, and mentions. 

While you wouldn’t want to ignore any of those messages, replying to each user one by one gets laborious and inefficient. Therefore, to get rid of such an overwhelming situation and manage the pool of leads, automation can be of great help. Thereby, Integrating the Instagram chatbot for direct messages does the job for you.

Deploying chatbots can open floodgates of possibilities for businesses. The Conversational AI on Instagram can respond instantly to the customer’s queries and offer such a good experience that customers turn into advocates. 

In the blog, we will talk about why we need Instagram chatbots and how to use them for direct messages.

How to use an Instagram chatbot for direct messages?

Answering repetitive questions

More than 50% of customers expect 24/7 availability of business. They want their problems resolved right away. However, it’s next to impossible for customer support employees to provide the service round the clock.

That’s when the Instagram chatbots prove worthwhile. The bot interacts one on one with clients in real-time while you are away. It takes care of long-winded, repetitive processes, while human agents can focus on more complex areas.

Automate sales

Instagram chatbots can help create outstanding conversational experiences to incentivize customers and automate sales. The conversational AI powered by deep natural language processing capabilities helps the chatbot understand the customer’s language, emotions, and problems.

The Instagram chatbot offers, in turn, replies consisting of product details, user details, order status offer, or store locations that the user is asking about. 

Not just that, the bot can also assist in initiating payment by powering transactions using any third-party payment solution or redirecting the customer to the checkout page of the business website.

Personalized product recommendation

Personalized Product recommendation does a lot of good for any business. Chances are high that customers will make a purchase when relevant products are shown to them. Conversational AI solutions send personalized recommendations to users to influence their purchasing decision.

For example, when assisting customers with their product-related queries, the bot asks a predefined question and saves their preferences for recommending relevant products.

Also, the Instagram chatbot can do the task more interactively by asking shoppers if they are interested in similar products and providing them with yes or no options. With that given intent, the AI can recommend products.

Retarget abandoned carts

With the help of the Instagram chatbot, it’s possible to send promotional messages to recover abandoned carts. Triggered template messages can be very helpful in influencing your customer’s purchase. For instance, a customer added a mobile phone to the cart but didn’t make a purchase. A trained Instagram chatbot automatically sends discount offers to entice customers to make a purchase.

Product Information

Through direct messages, the Instagram chatbot can educate prospects about your products and convert those visitors into customers.

Or you can also set up a chatbot template 24/7 to promptly handle information-based questions and engage with customers.

You can share informative blogs, infographics, guide videos, podcasts, and more content to inform the user.

Why do we need to have an Instagram chatbot?

First things first, with 2 billion active monthly users, Instagram is no doubt an extraordinarily popular social media platform. With that many eyeballs, businesses of all sizes can thrive on the platform. With an active presence, a business can increase brand awareness and connect with the audience with ease.

Businesses can make the most of Instagram by partnering with influencers with large followers. You can market your product through influencers which can bring your company sales to a new level.

Instagram helps you increase a brand’s visibility with suitable hashtags. This is a platform where you can easily learn from your competitors. You can adapt the way they post and interact with their followers; this way, you can take inspiration and create your Insta bot strategy.

It helps you run customized, trackable advertisements and reaches new customers. Target specific demographic, link to your website, and gather useful user data for future reference.

And integrating chatbots with Instagram is like a cherry on top. People can message you whenever and from wherever they want. And you can grab that opportunity to deliver a flawless customer experience and boost your sales.

Conclusion

If you’re looking forward to boosting your sales, Chat360 is here to do the job. With Chat360, you’ll experience cost-effective onboarding, and it will help you grow your presence by connecting with people from all age groups. So don’t miss the chance. Sign up for free and see the difference.

In a world where customer expectations are at their peak, chatbots have emerged as a revolutionary way to engage with customers and provide instantaneous responses.

 Chatbots have become convenient and cost effective ways to meet customer expectations. The Conversational AI adds an automated live chat feature to your website that allows users to interact directly with you and clear concerns when they need.

Besides, the chatbot not only unburdens customer support, but its features are useful to expand the customer base, generate and qualify leads, and assist customers in any language they prefer.

Therefore there’s a huge growth in the use of chatbots for marketing and promotions. As per Acumen’s research, the global chatbot market size is expected to reach USD 2411 million by 2020.

In the article, we’ll discuss what website chatbots are, examples of website chatbots, and  their benefits.

What is a web-based chatbot?

A web-based chatbot is a programmed interface designed to conduct a conversation via text or voice with users who visit your website. This software mimics human behavior and offers human-like interaction. These conversational AI are mostly programmed with possible questions and tailored responses.

So customers get Swift solutions for their questions when they open the webpage without having to wait in line for human response.

Need for integration of a chatbot on your website

The potential of chatbots is enormous. While in the past, chatbots were able to clear only defined queries, today, AI pushes the chatbot beyond simple answering. From personalized  communication to and better customer service ,website chatbot does it all. You can discover more reasons for integrating chatbot on website on our blog page.

Real-time response

Today Customers are impatient as they live in an on-demand economy. With just a few taps on their mobile device, they get what they want and when they want.

Even with businesses, the expectation is the same. Customers want their requests attended to right away.

However, traditional customer support can’t promise instant solutions, especially during peak hours. But with chatbots, it’s possible. The Conversational AI responds to the customers right away, irrespective of their number.

Wider audience 

The prime motive of any business is to reach out to a large audience and connect with them. While the whole situation seemed unreal and unachievable in the past, with the integration of a chatbot with a website, the goal can be easily achieved now. Chatbots can engage and interact with large audiences effortlessly.

Increase revenue

The prime reason for any business to invest in better technology is to culminate in increased revenue. 

With a chatbot, customers get instant solutions, which accomplish their purpose of visiting. Ultimately, your business will experience more sales and a higher rate of on.

Surveys and feedbacks

Getting a value judgment can take your business a long way. It is crucial to understand what your customers think about your products and services. The feedback is needed to carry out customer-centric improvements.

With an AI-based chatbot, feedback can be streamlined conversationally. Collecting customer reviews is no more challenging. The chatbot helps you collect both qualitative and quantitative data about customer experience.

Suggested read: How to create Website Chatbot?

What kind of websites use chatbots?

From e-commerce to healthcare, chatbots are revolutionizing numerous sectors. Here’s a look at how different types of websites leverage chatbots to improve efficiency and engagement:

1.E-commerce

The e-commerce industries have the potential to experience substantial  growth in  sales and revenue. Despite that, they struggle to keep up with their sales cycle through traditional channels like emails and phone calls. The visitors feel less engaged while filling out static forms.

AI chatbots in e-commerce have been a saver; it has helped capture and qualify leads faster, provide cross-platform support, create shorter sales cycles, and more.

2.Human resources

The HR department is crucial to run a company smoothly. However, the recruitment process is an uphill task. It becomes difficult for an HR manager to find the right candidates, resolve queries and conflicts, and ensure policy compliance all by himself.

Therefore businesses are using conversational AI especially chatbots for futuristic and proactive HR activities. It saves almost half of the time usually spent on staffing.

3.Healthcare industry

Hospitals have to maintain a large number of records and data on patients every day.

Every record is crucial and needs a lot of attention. Any minor mistakes during manual entries can cause problems for patients.

Thankfully with AI-powered chatbots, many such tasks can be easily automated. It eliminates the need to manually fill out forms and schedule meetings for patients according to available time slots.

The patients no longer have to rely on calling the hospital staff to fetch information or waiting for responses for transfer requests, discharge, and consultation. The AI-enabled healthcare chatbot does that for you.

4.Real estate

Every single potential customer plays a major role in the real estate industry. Losing those leads can be a huge loss in terms of money. Every customer needs to be responded to on time and nurtured throughout the process.

Conversational AI in real estate industry assists buyers with the information and helps they need during the purchasing process. It helps the buyers manage legal documents, assist in property valuation, and smooth transactions.

5.Banking

Conversational AI eases the whole banking experience. It helps customers with information about the interest rate for loans and mortgages. The chatbot in banking industry can easily answers questions related to due dates, bills, loans, and credit cards.

The AI assists the users in the payment process, manages their payment method, or transfers funds. And most importantly, a chatbot could also prevent fraud by immediately tracking the geographical location of any suspicious transaction.

13 Best Website Chatbot examples across industries

1. LG

LG, officially known as “Lucky Goldstar,” is a prominent South Korean conglomerate founded in 1947. Over the years, LG has cemented its position as a global powerhouse in various industries, including consumer electronics, home appliances, mobile devices, and advanced technologies.

The company is synonymous with innovation, consistently delivering cutting-edge products such as smartphones, televisions, and household appliances.”LG is utilising chatbots for product support queries, thereby enhancing lead generation”.

2. Chat360

Chat360 is a cutting-edge technology company at the forefront of the artificial intelligence (AI) revolution in Conversational Sales, Support and Marketing. 

Leveraging the power of artificial intelligence, it offers personalized and efficient communication, Chat360 can handle a variety of tasks, from answering customer queries to automating routine tasks, making it a valuable tool for businesses. 

Its natural language processing capabilities ensure seamless and human-like conversations, enhancing user engagement. With Chat360, organizations can improve customer support, reduce response times, and boost overall operational efficiency, ultimately delivering better experiences to their customers while optimizing internal processes.

3. Kotak Mahindra Bank

Kotak Mahindra Bank is a prominent Indian private sector bank established in 1985. Headquartered in Mumbai, it has grown into one of India’s leading financial institutions.

The bank offers a wide range of financial products and services, including retail and corporate banking, wealth management, insurance, and investment banking. Kotak Mahindra’s AI enabled Chatbot Keya is available 24*7 to answer banking queries

4. Hubspot

Hubspot is an American developer and marketer of CRM and email marketing for Small and medium businesses. It has a massive audience. Therefore when they had to develop a product for a particular client, the client had to fill out a huge form on the company’s website, which didn’t go very well. 

That’s when Hubspot created a chatbot that simplified the questioning process. Now clients are only asked the relevant questions in the form of short messages that they don’t mind answering. Therefore, the questionnaire process was simplified, and the company was able to provide better and customized products to clients.

5. Domino’s

Now customers can easily order delicious pizzas with the help of Domino’s chatbot Dom. The chatbot helps the customer track an existing order using Voice or text. The Dom also makes sure that the quality of the pizza is maintained.

Not just that, the chatbot allows you to reorder the pizza when you like.

6. Peloton

Shopping cart abandonment is a major loss in revenue for any e-commerce business.

To overcome this problem, Peloton, a fitness e-commerce company, integrated a website chatbot onto its platform.

The chatbot analyzes the customer’s problem and connects them to a support executive from a particular team. This helps support teams to understand the problem better and resolve the tickets quickly, improving the level of customer satisfaction.

7. Scripbox

While managing wealth is crucial, it doesn’t come with ease to everyone. Therefore people try to seek a user-friendly solution. And keeping that in mind, Scripbox has deployed an independent chatbot making wealth management easy for customers.

The bot guides the users through mutual funds, the stock market, deposits, government schemes, insurance, and other products.

The bot provides various options that customers might need help with. After each selection, the bot narrows down the topic and offers relevant and more specific solutions.

8. IKEA

IKEA is a Swedish multinational retailer known for its affordable and stylish furniture and home decor. Founded in 1943, it’s one of the world’s largest furniture retailers, with a unique self-assembly model.

IKEA offers a wide range of products, innovative designs, and a commitment to sustainability, making it a global household name. IKEA’s chatbot Billie answers questions on everything from ordering, delivery, payment, missing items to rescheduling deliveries

9. Sony

Sony Corporation, a Japanese multinational conglomerate, is a global leader in electronics, entertainment, and technology. Founded in 1946, Sony has left an indelible mark on the world with its innovative products such as the Walkman, PlayStation, and Bravia TVs.
The company spans diverse sectors, including electronics, gaming, music, film, and financial services.

10. Standard Chartered

Standard Chartered, a prominent British multinational bank, has a rich history dating back to 1853. Operating in more than 60 countries, it’s a global player in banking and financial services.

Standard Chartered is known for its focus on emerging markets and trade finance, facilitating international business. With a commitment to sustainability and digital innovation, it continues to serve diverse clients, offering banking solutions, wealth management, and a wide range of financial products.

11. Jet Blue

JetBlue Airways, founded in 1998, is a prominent American low-cost airline headquartered in New York. Known for its customer-centric approach, JetBlue offers affordable air travel while providing exceptional service and in-flight amenities.

Operating primarily in North and Central America, the airline focuses on providing a comfortable flying experience with spacious seats, free Wi-Fi, and complimentary snacks. JetBlue is recognized for its commitment to sustainability and environmental responsibility in the aviation industry.

12. Samsung

Samsung, a South Korean multinational conglomerate, is a global leader in technology and innovation. Founded in 1938, it has grown into a diversified powerhouse with a presence in electronics, telecommunications, construction, shipbuilding, and more.

Samsung Electronics, its most renowned subsidiary, is famous for smartphones, TVs, and semiconductor technology. The company’s commitment to research and development has led to groundbreaking products, such as the Galaxy series and cutting-edge displays.

13. Fossil

Fossil Group, established in 1984, is an American fashion brand renowned for its wristwatches and accessories. The company’s portfolio includes popular watch brands like Fossil, Skagen, and Michael Kors. Fossil combines classic designs with modern technology, incorporating features like smartwatches and fitness trackers.

Further, read: How does Website Chatbot work?

Wrap up

We hope you are inspired by the above website chatbot examples. If you’re looking forward to maximizing your website performance, Chat360 can be your best friend. Companies like Nestle, Ford, LG, Okaya, and many other brands have trusted Chat360 for outstanding results. Sign up for free demo and experience the difference yourself.