Cancellation and Refund Policy
We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.
If you wish to cancel your account, notify us at least 15 days before end of your term (via an email to [email protected] ).
Your subscription gets renewed automatically on 1st of every month / quarter / year.
You can upgrade or downgrade level of our services at any time of your usage, however Chat360 does not refund any fees in that case
If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term
We reserve the right to modify or terminate the Chat360 service(s) for any reason, without notice at any time.
Fraud: Without limiting any other remedies, Chat360 may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
Note: No refunds are offered, even if a plan is canceled mid-month.
15 Day No Obligation Cancellation
Chat360 offers SaaS service to companies under a 15-day no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 15-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan/free subscription plan.
At any time during the 15-day, potential subscriber (customer) can cancel their account and will be refunded in full with a minor service charge & development cost.
In order to continue using SaaS after the 15-day no obligation cancellation period, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of buying from range of selections of monthly or receiving a discount by paying for half yearly or full year of service.
Monthly Billing, Cancellation, and Refund Policies
Chat360 charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, Chat360 will calculate a pro-rated amount with the first payment due on signing.
All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: [email protected]
Customers will receive an email from Chat360 confirming that their subscription to the SaaS service has been cancelled.
Important: No refunds or credits for partial months of service will be refunded to a customer upon cancellation.
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to [email protected] / customer support team.
The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.
If you have any questions about this Policy, You can reach us:
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