29 December 2022
How to create WhatsApp group?
WhatsApp groups have become an essential component when it comes to word-of-mouth or instant marketing. This is highly beneficial for small-scale companies or companies who are cautious enough to spend their budget and seek high ROI. After looking at its growing popularity, you might be curious about how to create WhatsApp group. We will cover … Continue reading How to create WhatsApp group?
27 December 2022
Facebook Messenger Templates Guide
A Facebook message template is a pre-written message that can be sent to multiple Facebook contacts at once. This can include text, images, and links and often includes a call to action for recipients to take a desired action like clicking a link, downloading an app, visiting a store, completing a purchase, or submitting feedback. … Continue reading Facebook Messenger Templates Guide
26 December 2022
5 examples of Bad Customer Service and How to fix them
In the realm of business, the customer is king and therefore good customer service is very crucial for any business.Also, competition is higher than ever before, your business thrives only when you offer top-notch customer service. Bad customer service will cost you your business reputation. According to a Survey, 61% of customers switched brands due … Continue reading 5 examples of Bad Customer Service and How to fix them
25 December 2022
What is the difference between Customer service and Customer experience
Customer service and customer support are the two terms which are used in businesses a lot of the time. But infact these two terms are different and where customer service is one of the categories of customer experience. While they are both essential to a positive brand image, they are different but co-dependent. The key … Continue reading What is the difference between Customer service and Customer experience
23 December 2022
FAQ Chatbots – The Ultimate Guide
A complete guide for FAQ chatbot. Ever since the pandemic hit the world, businesses have been embracing automation to maintain operations and serve customers on a large scale. The uncertainty compelled businesses to opt for rapid solutions to overcome immediate challenges. Since then whatever field it is, automation has shown a significant progression. And the … Continue reading FAQ Chatbots – The Ultimate Guide
21 December 2022
Facebook Messenger Chatbot Website Integration Guide
A website chatbot can help you retain and convert your online traffic. You can use it to support your users on your website and qualify leads effectively. Facebook has made it super easy for all digital storefronts. Users love the convenience and the ability to reach out to businesses whenever they need. With Facebook chatbot’s … Continue reading Facebook Messenger Chatbot Website Integration Guide
19 December 2022
Instagram Professional Account Guide
Instagram Professional Account allows businesses to create a powerful presence on the platform. Instagram is rapidly becoming an influential platform for businesses to promote their products and services to a larger audience. In 2023, there were 1.35 billion MAU (monthly active users) of Instagram. That is more than 28% of the world’s Internet users. This … Continue reading Instagram Professional Account Guide
17 December 2022
Understanding the differences between Customer Care & Customer Service
Customer care and customer service may sound similar, but they serve different purposes in building strong customer relationships. Customer care is about creating a positive, caring experience that makes customers feel valued and appreciated. It’s focused on the emotional aspect of the customer journey, aiming to foster loyalty and trust. On the other hand, customer … Continue reading Understanding the differences between Customer Care & Customer Service
16 December 2022
How to use AI-based chatbot to answer FAQs?
Good customer experience is a thing today. Customers don’t settle for anything less. Having so many business alternatives and options in the market, they come to you only when you are capable of offering the best service. A FAQ section is a very effective and crucial section you should have for that matter. It addresses … Continue reading How to use AI-based chatbot to answer FAQs?
14 December 2022
Inbound Customer Service Vs Outbound Customer Service
Today, users are a lot more conscious about the brands they spend on. They expect great customer experiences whenever they speak to you. Whether it’s when they’re buying or coming back to you with post-sales hiccups, they expect stellar service each time. Did you know that more than 89% of users are more likely to … Continue reading Inbound Customer Service Vs Outbound Customer Service
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