26 December 2022
5 examples of Bad Customer Service and How to fix them
In the realm of business, the customer is king and therefore good customer service is very crucial for any business.Also, competition is higher than ever before, your business thrives only when you offer top-notch customer service. Bad customer service will cost you your business reputation. According to a Survey, 61% of customers switched brands due … Continue reading 5 examples of Bad Customer Service and How to fix them
17 December 2022
Understanding the differences between Customer Care & Customer Service
Customer care and customer service may sound similar, but they serve different purposes in building strong customer relationships. Customer care is about creating a positive, caring experience that makes customers feel valued and appreciated. It’s focused on the emotional aspect of the customer journey, aiming to foster loyalty and trust. On the other hand, customer … Continue reading Understanding the differences between Customer Care & Customer Service
14 December 2022
Inbound Customer Service Vs Outbound Customer Service
Today, users are a lot more conscious about the brands they spend on. They expect great customer experiences whenever they speak to you. Whether it’s when they’re buying or coming back to you with post-sales hiccups, they expect stellar service each time. Did you know that more than 89% of users are more likely to … Continue reading Inbound Customer Service Vs Outbound Customer Service
26 November 2022
How To Build Customer Service System For Your Company?
Customer service is not just any department in a company. It’s one that is necessary to build customer relationships and boost retention rate and loyalty. The customer service team interacts with your customer throughout the buyer journey and helps them have a delightful customer experience with your brand. Today, customer service’s definition has evolved to … Continue reading How To Build Customer Service System For Your Company?
17 November 2022
5 Ways to Make Customer Support Automation as your Strategic Advantage
As most aspects of our daily interaction turn virtual, there has been a rise in customer expectations more than ever before. Customers expect business to value their time, provide easy engagement, and deliver personalized solutions for their needs. And to match some of these expectations, companies are delivering transformative solutions with the help of customer … Continue reading 5 Ways to Make Customer Support Automation as your Strategic Advantage
26 September 2022
Human Communication VS Customer Service Automation
Communication is the most important thing in any business. Good communication can help you to build a strong relationship with your customers and your employees. However, it is not always easy to communicate with people; sometimes, they don’t understand what you want from them or they just don’t want to talk to you at all. … Continue reading Human Communication VS Customer Service Automation
30 August 2022
Why do you need to Automate Customer Communication?
Imagine not being able to order a pizza, book a hotel room in advance, or not being able to do anything you otherwise can with a click from your phone. That’s how automation has now made our lives easier! Customer communication is no different. Customer communication automation has paved the way for businesses to go … Continue reading Why do you need to Automate Customer Communication?
28 June 2022
How to Grow your Business with Conversational Marketing?
There will be no sales without marketing; without sales, there would be no business. Everyone wants to raise the bar regarding revenue regardless of the industry’s size. But how to do that? How do you increase sales? Most importantly, how to stay consistent with growth? Well, the answer to all the questions is marketing! We … Continue reading How to Grow your Business with Conversational Marketing?
12 May 2021
Top Priorities of Customer Service & Support Leaders in 2023
To deliver excellent customer service, CX executives and leaders should be well aware of their priorities. In this blog, we will be discussing what are the top priorities of customer service & support leaders in 2023. Customer service and support In 2022, the customer support and service teams gained more significance as the whole world … Continue reading Top Priorities of Customer Service & Support Leaders in 2023
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