23 January 2023
Omnichannel contact center
Making your business stand out hinges on your ability to offer exponential customer experience. And contact centers are of considerable importance when it comes to customer satisfaction. Yet most people are hesitant to approach call centers due to their frustrating experience while calling a company for service. But things are different now. There has been … Continue reading Omnichannel contact center
18 January 2023
How to use Chatbots to collect and improve CSAT?
Customer Satisfaction Score (CSAT) is an essential metric for businesses to measure how satisfied customers are with their experience and identify areas for improvement. CSAT can be measured through surveys, feedback forms, and other methods. Chatbots are an increasingly popular way for businesses to measure customer satisfaction. Chatbots are computer programs that simulate natural conversations … Continue reading How to use Chatbots to collect and improve CSAT?
17 January 2023
What is NPS (Net Promoter Score)?
A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction with a company’s product or service. It measures the likelihood of customers recommending the brand to others on a scale from 0 to 10. Net Promoter Score is categorized as promoters (scoring 9-10), passives (scoring 7-8), or detractors (scoring 0-6). … Continue reading What is NPS (Net Promoter Score)?
16 January 2023
Customer service vs customer success
We think it’s a no-brainer to say that a customer-first approach to business is the surest way to thrive today. Products and services are in abundance, so the only thing that sets you apart is how well your users perceive you. Both, customer service and customer success aim at making product use seamless for users. … Continue reading Customer service vs customer success
15 January 2023
Omni channel customer service strategy and case study
Your competitors are just a click away from your customers, you must provide a personalized customer experience so that your customers happily stay loyal to your brand. And Omni channel customer service is a key driver for customer satisfaction.. Customers connect emotionally to those brands to whom they can easily connect via any channel (phone, … Continue reading Omni channel customer service strategy and case study
10 January 2023
How to use Chatbots for improving CRO?
Conversion rate optimization (CRO) is the process of maximizing the number of people who take a desired action on a website. And chatbots for CRO are a great tool to achieve this. For every business, having an effective website is essential to reach potential customers and gain more online traffic. But getting traffic to the … Continue reading How to use Chatbots for improving CRO?
9 January 2023
WhatsApp cloud API vs On-premise API
WhatsApp is everyone’s beloved chat app. We love to connect with our friends and family through its ergonomic chat UI. Its global popularity has also led the parent company Meta to introduce its WhatsApp Business suite, which includes the free WhatsApp Business app and WhatsApp Business API. While the free mobile app is best suited … Continue reading WhatsApp cloud API vs On-premise API
6 January 2023
Conversational AI Chatbot Trends and Statistics 2025
Over the past few years, there has been exponential growth in the usage of intelligent chatbots due to changing demands from both consumers and businesses. In 2023, the chatbot trends are significantly getting updated with the latest innovations and technologies. Chatbots that used to perform simple tasks like sending text messages, flight status, getting directions, … Continue reading Conversational AI Chatbot Trends and Statistics 2025
3 January 2023
What is an omnichannel experience?
Brand experiences are omnichannel when users are able to connect with businesses on all platforms and channels of their choice. Omnichannel experiences integrate conversations on the website, in-app, phone calls, text like WhatsApp, Telegram, etc, social media like Facebook, Instagram, etc. and in-store. This allows customers to seamlessly alternate between channels, all the while receiving … Continue reading What is an omnichannel experience?
31 December 2022
Omni channel customer support guide
According to Unplanned BlueVenn, consumers today connect with brands across at least 20 channels on average. And expect a seamless experience across all. At the same time, 73% of customers get frustrated when they have to repeat their issues over and over again. That’s when there arises the need for Omni channel customer support. It … Continue reading Omni channel customer support guide
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