25 July 2024
What is Customer Feedback?
Customer feedback is information that customers share about their experiences with a company’s products or services. It’s like a report card for businesses, where people tell them what they liked, what they didn’t, and what could be improved. This feedback helps companies understand their customers’ needs and preferences better. Businesses who pay attention to this … Continue reading What is Customer Feedback?
19 July 2024
Customer Pain Points – The What, Why and How to resolve...
What is a Customer Pain Point? Let us define what customer pain point, well, in simple words, customer pain point is a specific problem or issue that customers experience when interacting with a product or service. These are the disappointments, difficulties, or annoyances that make their experience insufficient. This issues may include lengthy wait times, … Continue reading Customer Pain Points – The What, Why and How to resolve them
20 April 2023
What is a Customer Service Chatbot
AI has been making its way into our daily lives since the inception. It is evident that, with AI, we can create a sustainable and smart future for coming generations and it has begun. In this blog, we will be specifically focusing on AI and its application in customer service. We will touch upon, what … Continue reading What is a Customer Service Chatbot
27 February 2023
Customer Service Automation Tool Feature Comparison
Customer support automation tools are the foundation of great customer experience. It automates crucial parts of customer support functionality which enhances the experience of both customers and agents. And grants you more time to focus on business growth. However, with so many tools available in the market, getting the hands-on perfect tools for your business … Continue reading Customer Service Automation Tool Feature Comparison
12 February 2023
Customer Service Automation: Challenges & Solutions
Customer service automation (CSA) is a rapidly evolving industry and is becoming increasingly crucial for businesses of all sizes. Automation improves customer experience, reduces operational costs, and increases efficiency and accuracy. The use of automation in customer service is a great way to streamline processes such as order processing, customer service inquiries, and customer feedback. … Continue reading Customer Service Automation: Challenges & Solutions
23 January 2023
Omnichannel contact center
Making your business stand out hinges on your ability to offer exponential customer experience. And contact centers are of considerable importance when it comes to customer satisfaction. Yet most people are hesitant to approach call centers due to their frustrating experience while calling a company for service. But things are different now. There has been … Continue reading Omnichannel contact center
16 January 2023
Customer service vs customer success
We think it’s a no-brainer to say that a customer-first approach to business is the surest way to thrive today. Products and services are in abundance, so the only thing that sets you apart is how well your users perceive you. Both, customer service and customer success aim at making product use seamless for users. … Continue reading Customer service vs customer success
15 January 2023
Omni channel customer service strategy and case study
Your competitors are just a click away from your customers, you must provide a personalized customer experience so that your customers happily stay loyal to your brand. And Omni channel customer service is a key driver for customer satisfaction.. Customers connect emotionally to those brands to whom they can easily connect via any channel (phone, … Continue reading Omni channel customer service strategy and case study
3 January 2023
What is an omnichannel experience?
Brand experiences are omnichannel when users are able to connect with businesses on all platforms and channels of their choice. Omnichannel experiences integrate conversations on the website, in-app, phone calls, text like WhatsApp, Telegram, etc, social media like Facebook, Instagram, etc. and in-store. This allows customers to seamlessly alternate between channels, all the while receiving … Continue reading What is an omnichannel experience?
31 December 2022
Omni channel customer support guide
According to Unplanned BlueVenn, consumers today connect with brands across at least 20 channels on average. And expect a seamless experience across all. At the same time, 73% of customers get frustrated when they have to repeat their issues over and over again. That’s when there arises the need for Omni channel customer support. It … Continue reading Omni channel customer support guide
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