WhatsApp is the new revenue-generating platform for businesses with its easy messaging. It has a highly engaged user base coupled with a fewer ads ecosystem that serves as a powerful platform for businesses of all sizes.
Today WhatsApp is growing leaps and bounds to serve as the premium platform for conversational commerce. That means businesses can now sell their products and services on WhatsApp in seconds instead of days. And the insurance sector is no exception. WhatsApp allows insurance brands to leverage their business and adapt fast-pacing strategies to stay relevant.
WhatsApp bots for insurance have been a boon, helping the overcrowded insurance sector grapple with ongoing concerns. It reinforces an incredible customer experience, automates many service offerings, and reduces overall expenses. Undoubtedly, it came out as a new model of revolution; hence, all insurance startups and majors are making the most of it.
The Potential Of Personal Messaging using WhatsApp Insurance Chatbot
The Worldwide digital-first insurance companies and insurance majors are quickly adopting new-age strategies for their digitally savvy customer base.
A seamless customer experience is crucial to winning new prospects in Insurance. That includes onboarding new customers, making the signup process more accessible, and assisting them with their queries. Beyond traditional emails and calls, personal messaging is the real catch. The insurance bot is right at your service when nobody has time to wait overlong, queued calls. It offers the best communication and warms customer queries.
Personal messaging through WhatsApp insurance bots assists customers with empathy and solves their queries instantly with a lesser turnaround time. WhatsApp is the most promising messaging platform known to humankind, and the integration of automated bots into WhatsApp has simplified the process.
How Do WhatsApp Bots Work In Insurance?
Insurance companies are often acquainted with piles of paperwork, leaps and bounds of customer queries (frequently unanswered), and complex affairs. And if anything can help to lessen the burden, it is WhatsApp bots.
Insurance has a great scope to associate with innovation. Today, customers are ready to bag insurance plans from non-insurance companies; why? Because an excellent customer experience trumps everything.
Customer experience is the primary parameter and can not be overlooked. The obsolete customer support centers have made organizations today bot-driven to offer 24*7 assistance to the customer base. And with WhatsApp, the assurance of personal interactions has improved the insurance sector.
But with the WhatsApp business bot for Insurance, you can leap ahead. Think of it as a new customer visiting your website for the first time. Instead of them scouring through all the necessary information, you offer an AI bot chat window. You are precisely catering to customers’ preferences through natural language processing (NLP), Machine learning (ML), and natural language understanding (NLU). In this step, WhatsApp bots elevate an overall customer experience with their scalable solution.
Key benefits Of WhatsApp Bot In Insurance
The AI bots for Insurance have made presenting the highest quality customer experience much easier. A customer’s buying journey often goes through multiple web pages and calls, but today it is more conversational. That’s where it is salient to look for the key advantages of the WhatsApp bot for Insurance:
1. Highly Accessible
As per a report by Mailchimp, WhatsApp’s open rate is 98% in contrast to emails and SMS. The immensely popular WhatsApp solves the problem for your business of bringing a customer to a platform to start the buying journey. Because your customers are already using this platform. They know how to access WhatsApp with its easy layout and functioning. Communication gets more manageable as well without any meticulous training or complicated setups.
2. Round-the-clock Availability
For an impeccable customer experience, 24*7 customer support is pivotal. With Insurance WhatsApp messaging, you can connect with your customers past business hours with automated customer service. But with traditional support centers, that has always been a cause of concern.
Bots intelligently handle customer queries for higher-level customer satisfaction rates. It is also cost-effective as it replaces an extensive support team. You can also offer personal buying assistance to customers wherever they are stuck.
3. Data Security
The data collected on the systems is highly encrypted and accessible to a dedicated team only. The technologies align with GDPR compliance requirements, giving customers peace of mind and unbreakable security.
4. High engagement
Whatsapp bots support an interactive and visual medium facilitating high engagement on the app. The back-and-forth conversation also means customers’ queries are getting quickly resolved, strengthening engagement.
Faster communication with high engagement also builds brand recognition and generates trust for your insurance organization.
5. Nudging customers using marketing notifications
Your business can now send marketing notifications to your potential customer base. It is a game changer to nudge customers and proactively engage with them in different stages of the buying journey. It is proven that marketing notifications are result-driven and capable of fetching significant ROI compared to SMS and emails.
6. Provide a Personalized Experience
Insurance is a severe yet complex sector, and that means customers may need constant customer support while considering multiple options, policies, and filing claims. To meet this critical demand, the WhatsApp insurance bot offers personalized interactions.
A high-quality customer experience stands on high customer engagement and retention. And you can trust bots to offer that. An insurance bot can work as a virtual insurance advisor to take matter into their hands and ask them questions to understand their expectations.
Use Cases Of WhatsApp Insurance Bot
1. Automated and Personalized Lead Generation
Lead generation is the top necessity in sales and is a critical asset in driving your insurance company’s year-on-year revenue. More leads give your organization a better chance to convert them or place them in the sales pipeline for the future. With Whatsapp bot for Insurance, lead generation and qualification become smooth. As the customer provides information in a conversation without filling any static lead form, it also minimizes the chances of drop-offs.
The system automatically stores the contact information in the database initiated by the customer. Your insurance company can bring in personalized messaging and nurture the leads accurately. It also facilitates cross-selling multiple insurance products during customer buying for a high success rate.
Generate more leads for your insurance business with the WhatsApp chatbot.
2. Easier Policy Selection And Recommendations
With WhatsApp insurance bots, customers are guided to suitable policies. The AI bot uses dynamic logic and deep integrations to ask questions and offer the best-suited policies. The chatbot can give factual information about plans, premiums, coverage, etc.
It took forever to process earlier, but that is now instantly accepted in real-time with a WhatsApp bot assistant.
3. Follow- Up With Leads
During the lifecycle of insurance policy selection, you must have seen how many leads get lost or become unresponsive. The high open rate of WhatsApp messaging qualifies it as an excellent channel for following up with leads. The bots can send reminder messages or notifications with the advent of marketing notifications on WhatsApp.
Send relevant notifications to your customers with the WhatsApp bot. Get your bot!
The biggest pain point in Insurance while onboarding your customers for a policy has always been documenting submissions. The heaps of documents, like address proof, ID proof, medical statements, income slips, etc., are too much to maintain and send. WhatsApp end-to-end encryption enables prospects and customers to exchange documents through WhatsApp.
5. Protection from Fraud
Something as sensitive as Insurance that involves money must involve top-notch security and privacy. Whatsapp insurance bot works meaningfully in offering data security for both insurers and customers. The bots are intelligently designed to sense a breach and detect any signs of fraudulent activities.
6. Management of Lifecycle
Today, customers tweak their lifestyle habits to stay in sync with the gig economy. Insurance companies have also dipped their toes in matching customer needs and offering well-suited insurance plans. The Whatsapp chatbot has widened the scope and capabilities of the insurance sector. Now you can engage with your customers anytime and let them update, renew or cancel their policy as desired.
7. Simplified Claim Handling
In Insurance, Submitting the First Notice Of Loss (FNOL) queries and claims look days to resolve. If your organization is eager to minimize claim and disbursal timelines, the Whstapp insurance bot can cater by expediting the First Notice Of Loss (FNOL) process and speed up things. If anything bots have done, it is a simplified process with a short turnaround time.
Claiming compensation has become as uncomplicated as sharing a list of documents with the bot.
Why Choose WhatsApp Insurance Bot For your Business
The last couple of years has been monumental in driving the change and making the world a digital ecosystem. Businesses and brands are now readily looking to meet their customers where they are, and WhatsApp is the hub with the highest open rate. The scalability and scope have made businesses trust Whatsapp to grow their business. Insurance companies have already yielded a high success rate by using Whstapp insurance bots.
If you want to improvise and enhance the engagement of customers, a conversational WhatsApp bot is the answer. At Chat360, we can help simplify communication in your insurance business. It will also result in an improvised customer experience and reduce operational costs by saving time.
If you’re ready for smarter and intelligent conversions through end-to-end WhatsApp solutions, you can ask for a demo here.
By installing WhatsApp insurance bot capabilities, you can elevate your customer experience and make millions of queries, claims, and submissions smooth and hassle-free. Schedule a free demo today to see how WhatsApp can be easily automated and utilized for your insurance business.