A WhatsApp away message for the business is beneficial as the customers don’t need to wait for long hours. And you know what? Most businesses have many spam-related queries, support, and messages from new customers in their WhatsApp business DM. But due to many messages, it becomes difficult for the business to figure out the essential messages and reply to them.
The late reply is the primary cause of the customer’s frustration, and it is a fact that the majority of customers judge a business service through their communication skills. And late replies directly distort a business image in the customer’s mind, and you will lose a potential customer.
Thus, if you don’t want to lose customers and want to create a good image in the first meeting, you must have WhatsApp away messages. A WhatsApp away message does two things at a time – firstly, it tells you that you are away from the keyboard due to a specific reason, and Secondly, your customers don’t feel ignored.
In this blog, you will learn What is WhatsApp away messages with essential tips and examples.
What is a WhatsApp Away (Auto-reply) Message?
WhatsApp away messages are predefined responses used to communicate with customers automatically in many specific situations.
These WhatsApp away messages clearly define the customers whether you’re busy, out of the office, on holiday, etc.
The best thing about these WhatsApp away messages or autoreply is that they maintain a business and customer connection and also indicate to the customer that the company is not available at the very moment.
For example, suppose you’re on holiday and not working currently. In that case, a personalized response consisting of all your required details with your subsequent working availability will be given to the customer.
Why are Away Messages Important for Business?
Automated reply messages help businesses fulfill an ideal expectation of any business to provide a real-time response to its customers.
Automated replies or away messages helps the business in several ways:
- It allows companies to establish transparent communication with their clients and keep them updated about everything.
- These away messages help businesses continuously engage with customers on different channels.
- It is especially beneficial in the case of customer support because when a business does a quick reply message for business-related queries or any technical error, it immediately establishes a trust factor between both parties.
Benefits of Using Away Messages In Expanding Business
There are several benefits of automated replies or away messages for the short and long term both:
- These away messages inform the customers about your limited working hours and set your expectations accordingly.
- These messages are most beneficial when the customers come to ask for support.
- These away messages can inform the customers regarding the alternative channels to have a real-time conversation.
- These away messages don’t let customers feel ignored and unattended.
- You won’t lose any of the business-generating opportunities due to non-communication.
How to Setup an Auto-Reply in the Whatsapp Business Application?
- Out-of-business hours
- Always
- At specific times
You can set up automated replies in the application during business hours if you have already updated your working hours in the application.
Your working hours will be visible to your customers in your profile, and you can also select whether you want to send these away messages to your contacts or everybody.
Simple setup process:
- Open your WhatsApp business application and tap the three dots at the top right corner.
- Now, tap the setting>Business Setting>Away message.
- Click on the ‘Send away message’ button.
- Next, fill in your required message in the “away message.”
- Now, select your required schedule.
- At last, you need to choose the recipients you want an auto-reply to send to.
Limitations of WhatsApp Auto-reply Feature
- You can’t provide 24/7 support to your customers:
- Restrict message templates
- No third-party integrations
With Chat360, you can achieve greater ROI for your business:
- Lead generation
- 24/7 customer support
- Multiplatform integration
- Rich media support
Top-20 WhatsApp Business Auto-Reply Message Samples
There are several types of WhatsApp business auto-reply messages, and here we are going to show you the top 20 samples
Generic
- Thanks for reaching out to [Business Name]! We’ll get in touch with you within 24 hours.
- Thank you for contacting us! We’ll get connected very soon, till you may have a look at our FAQ page {Link}.
- Hey there! We received your message and will connect you before our office closes today {Closing Time}.
- Hi there! We welcome you at {Business Name}. We will connect with you as soon as possible. Kind regards, the {Business Name} team.
Event-Based
- “Hi there, how may I help you? We want to inform you that our services are slower than the usual speed.”
- We would like to inform you that due to some recent issues in our career, some orders may not be delivered on time. For more information, check out our website {Link}.
Welcome New Customers
- Thanks for the purchase! We are always here to answer all your queries regarding your new product. Contact us at {Contact Information}.
- Welcome to {Company Name}; please let us know how we can help you?
After Hours
- Hello, thanks for contacting {Business Name}. We are not in our working hours right now but will be getting back to you on Monday within our operating hours.
- Hey there! Thanks for showing your interest in {Business Name}. We have working hours of (hours of work), and we will contact you as soon as we are up again.
Out-of-Office Automated Reply
- Hey there, thanks for reaching out to {Business Name}. I am out of the office from {date} to {date}, but We will surely respond to you once I am back. Meanwhile, you can check out the website {Link} if you want.
- Thanks for your message. I am out of the office from {date} until {date} but will reply after I return. For urgent requirements, please contact {Contact Number}. In case of an emergency, you can contact me at {Emergency Number}.
Thanks For Visiting Automated Reply
- Thanks for reaching out to {Business Name} on our website. We have a lot to show and offer you. One of our team members will get in touch with you very soon until you can get more information here {Link}.
- Thanks for purchasing! Here’s your 20% off coupon for your next purchase.
Holidays
- Wishing you a merry Christmas. If you have any queries, please drop them here; we will get back to you on them very soon.
- We wish you a very Happy (Festive)! Thanks for reaching out to {Business Name}. We are getting a little busier than usual, but we will respond to you soon.
Too Many Messages
- Hey there! All of our agents are busy, but they will contact you soon.
- Hi there! I want to inform you that all of our agents are busy right now. We will get there shortly. Thanks for your patience!
- Hello there! We are a bit busier than usual but we will get back to you as soon as possible.
Customer Support
- Thank you for reaching out to {Business Name}. Whatever your issue may be, our support team will contact you as soon as possible and resolve your issue.
Tips to Create the Best and Concise Whatsapp Away Message
It would help if you focused on creating a clear, professional, and helpful message for your business. Such away messages will have better readability and understandability for the customers.
Follow these basic steps to create a foolproof WhatsApp business away message:
1. Plan
It would help if you tried to create your away messages a few days before to craft them in the manner required and get satisfying results.
2. Proofread
Assure your messages are free from spelling and grammatical mistakes. Try to keep your message tone friendly and professional, which would be easy to understand for the readers.
3. Mention Dates
Always mention the correct dates in your messages to establish clear communication.
4. Include a Timeline
Always include the timeline in your messages so that your customers will know when you will be available.
5. Include Some Contact Details
It would help if you tried to add some alternative contact details in your message in case you are unavailable. So that your leads, potential customers, and co-workers wouldn’t get stuck.
6. Provide Relevant Links
Instead of navigating all the things in your message, mention the redirect link in the message so that customers would find it a way easier.
7. Include Emergency Contact Information
You should also include emergency contact numbers to help everyone in an emergency.
Conclusion
We hope you liked the article and found it informative. You can take inspiration from the above WhatsApp away message for your business. You can also create one of your own that is engaging enough. Let us know in the comments section if you have any queries regarding WhatsApp auto-reply messages.
Suggested read:
How to set auto-reply on Facebook Messenger?