In today’s tech-savvy world, no one is probably unaware of “Whatsapp”. One of the most widely used apps globally, it has over 2 billion active users. As most consumers are using Whatsapp, it is necessary to integrate it into your business.
Whether it is a group or community, you need to add chatbot in group for effective communication. It supports your business and keeps on revising and developing several checks and balances to help your company function well.
“Bot” is a computer-operated program that is employed to automate processes so that they can be carried out without human intervention.
Using the Whatsapp Business API or WhatsApp Cloud API connection, a Whatsapp bot offers its users a real-time automated conversation experience. And this is right on the messaging platform itself!
What are WhatsApp groups and WhatsApp communities?
If you are a Whatsapp user, you must be aware of a Whatsapp Group. Through a Whatsapp group, communication with multiple people is possible simultaneously. You can invite and add more people to the group as and when required. It is a great platform to schedule activities, plan get-togethers or chat with your coworkers.
The Whatsapp group is limited to adding 256 people in it, while Communities have the option of adding as many groups as they can in a community. The number of individual contacts is also there in the community.
Also, the community admin possesses more control and power over the groups added to the community.
Why do you need a chatbot in a WhatsApp group?
Chatbots have a significant role to play in the Whatsapp group. The benefits of a Whatsapp Chat Bot are:
- Being the world’s most popular chat app, it provides wide reach to around 2.4 billion active users, assisted with 24×7 availability and high security
- Reaching out to your clients and prospects quickly and at a scheduled time that works best for them
- Easy access to the client’s through an app without putting them out of their comfort zone
- Providing a tailored experience with each encounter by utilizing user history and data collection
- Using the app for bookings, internal company communication, product/service promotion, and customer feedback
How to add chatbot in a WhatsApp group?
Adding a Whatsapp bot to the group chats can help you send alerts to keep the group members updated, also, they may get easy access to contact you whenever they need. Thus, a bot may be added to a Whatsapp group differently.
Let us have a look at the steps to be followed to add a chatbot to a Whatsapp group:
Add the Bot’s Phone Number
The first step is to add the bot’s phone number to the group and instruct it to send a message to the group.
Include bot in a team
Subsequently, the bot will be included in the team.
Include the Bot in the Group
Another method is to provide the WhatsApp ID of the bot in the group.
Provide the WhatsApp ID to the Bot
Another method involves providing the WhatsApp ID of the bot within the group. This step is crucial for seamless integration.
Verify the WhatsApp Bot
Finally, you can open a conversation with the bot to confirm its presence. To obtain the WhatsApp ID, simply check the number displayed next to “WhatsApp” in the top bar of the chat interface. This step ensures that the bot is successfully integrated into your WhatsApp group.
Tips to add Bot on Desktop or Mobile
A Whatsapp chatbot acts as an assistant to your customers in real-time. Here the response can be in the form of a message, an image, a video, or buttons.
The Whatsapp Business API helps you to create a Whatsapp bot that is activated when a user communicates with your company through a chat.
A Whatsapp bot should be added to group conversations to make communication easy and also allow you to send notifications and updates to keep everyone informed.
Two simple tips to be followed are:
On your desktop
- Go to the group where you want to add the bot
- Enter group Settings
- Search for Bots
- Add Bot
On your mobile device
- Go to the group where you want to add the bot
- Enter the Settings
- Select Bots
- Click Add on the Bot you want to add
It is advisable to always go for a reliable Whatsapp API vendor to get an AI Whatsapp Bot. For instance, Chat360 for WA is a preferred vendor that allows you to provide customer service through Whatsapp. Here multiple agents can log in and serve customers.
Benefits of adding chatbot to whatsapp group
WhatsApp groups have become a hub for diverse communities and businesses. To enhance these group experiences, many are turning to chatbots as a powerful tool.
Here are some of the key benefits of adding a chatbot to your WhatsApp group:
1. Instant Assistance: Chatbots provide immediate responses to common queries, ensuring that group members receive timely assistance. This is particularly useful for addressing frequently asked questions and resolving common issues without delay.
2. Round-the-Clock Availability: Unlike human moderators or administrators, chatbots are available 24/7. Group members can access information and support at any time, making your group more accessible and user-friendly across different time zones.
3. Efficiency and Time Savings: Chatbots can handle routine tasks such as welcoming new members, providing updates, or sending notifications. This automation frees up human administrators and moderators to focus on more strategic aspects of group management.
4. Data Collection and Insights: Chatbots can collect valuable data on user preferences, frequently asked questions, and engagement patterns. This data can help you better understand your group’s dynamics and tailor content and services to meet members’ needs more effectively.
5. Enhanced User Engagement: By initiating conversations and offering interactive content, chatbots make group interactions more engaging and dynamic. This results in improved member participation and a more vibrant community.
6. Scalability: As your WhatsApp group grows, chatbots can adapt to handle the increasing number of queries and interactions. They can scale with your group without a proportional increase in resources.
7. Consistency: Chatbots provide consistent responses and adhere to predefined guidelines. This ensures that all group members receive the same level of information and assistance, maintaining quality across the board.
Conclusion
In today’s market, Whatsapp bots are trending with AI-supported mechanisms and zero human intervention. They are one of the most efficient and preferred ways to automate repeated tasks along with improved agent efficiency for helping you boost and grow your business using Whatsapp automation.
With an easy and simple way of chatbot flow, the bot relies on your behalf, and you can deploy these bots on one-on-one chats or in group chats too.
For adding chatbots, all you need to do is to get access to the services through a chatbot provider company and start employing them with the help of APIs for the best results.
