Chat360’s approach towards better customer experience for business

Delivering an impeccable customer experience has become more crucial than ever before in today’s competitive business landscape. Customer satisfaction plays a significant role in retaining customers and driving more value from them. If you’re looking to grow your revenue, prioritizing customer service is imperative. Essentially, customer experience encompasses every interaction you have with your customers, including the quality of the products and services you offer, how you handle their queries, and how you resolve their issues.

In fact, according to Jeff Bezos, the founder of Amazon, focusing on customer experience is the reason his company has outperformed its peers in the internet space over the past six years. With a thriving business and personal wealth that ranks among the highest in the world, Bezos’ endorsement of customer experience as a driver of success should not be taken lightly. By following in the footsteps of industry leaders like him, businesses can gain a competitive edge and achieve sustainable growth. This blog post will delve into the reasons why customer experience is essential for business and explore ways to improve your customer service by opting for Chat360.

Why Providing an Impeccable Customer Experience is Vital for Business Success?

96% of companies will fail within ten years if customer service is not taken care of. Now that is more than enough reason to give top-notch customer experience, but here are a few more reasons why you need to focus on customer experience for business.

• Increases customer retention and revenue.
• Add value to the business and makes you a brand.
• It helps reduce turnover costs and boosts your employees’ confidence.
• Help you in gaining customer trust and loyalty.
• It sets you apart in the market and shows how you differ from your competitors.
• It helps engage customers and makes it easier for them to do business with you.
• Word-of-mouth marketing is the best form of marketing, and it helps you get that.
• Google will have positive reviews about your brand from your satisfied customer base.

How has Chat360 helped to improvise the customer experience for business?

Chat360 offers an imminent solution that helps level up the customer experience for business, an AI-based chatbot! After listening to artificial intelligence, a lot of technical stuff might have come to your mind, but that is not the case with Chat360 chatbots. Chat360’s chatbots are as easy to create as drag and drop and are intelligent chatbots that can help your business provide omnichannel customer service.

The chatbot can be created without much hassle. All you need is to drag and drop and come ready with a chat flow. You can further create these chatbots for different platforms, such as websites, social media platforms, etc., and execute them as per your business needs.

If you are wondering how a chatbot can help provide a superior customer experience for business, consider the following examples of how Chat360’s chatbots have helped various companies.

1. Real-time resolution of 72% of queries for Pristyn care

Pristyn Care is a leading healthcare service provider and a happy client of Chat360. Pristyn Care has spread over 100 cities pan India, and it has an ecosystem of clinics, partner hospitals, and top-level physicians and surgeons. Their workload was impossible, and human resources could not tackle or track the large volume of queries they received. Because of this, they were also losing their leads because the patients could not get a quick resolution to their queries.

But Chat360’s chatbot for their website helped them by providing them with a full-fledged strategy and a solution to handle their challenges. The Chat360 chatbot helped them collect patient details and book appointments. It helped patients by instantly providing them with the necessary information and connecting them to the correct physician. As a result, Pristyn Care saw a massive change in its numbers.

• • There was a 24% increase in the leads.
  • Patient engagement increased by 60%.
  • Chat360 chatbot resolved 72% of queries instantly.

The change was not only good for Pristyn Care but for the patients as well who were availing of their services.

2. 63% increase in lead flow for Popular Vehicles

With an operating revenue of 3500 cr+ Popular vehicles, one of India’s top 3 sellers of Maruti Suzuki dealerships. Their operations take place on a large scale, and their problems are significant too. They faced high bounce rates, high traffic but low conversion rates, difficulty in customer data collection, unavailability of multiplatform customer service, and many more.

One solution to all their problems was Chat360’s chatbot helped improve the customer experience for business and resulted in a 63% increase in leads. Reduction in customer response time by 54% and a significant increase of 26% in service booking conversions.

Popular Vehicles and Pristyn Care are just two members belonging to two highly different industries that could utilize the benefits of Chat360’s solution to level up their customer experience for business; there are many more happy businesses and many more stories that are an example of how Chat360 helps its customers be the best in market.

To sum it up

In a world where customer experience can make or break a business, Chat360 stands out by offering an innovative and efficient solution to enhance the customer experience. By bridging the gap between companies and their customers, Chat360 provides a platform that benefits both the customers and the businesses. With its state-of-the-art technology and exceptional customer service, Chat360 sets the bar high for businesses looking to elevate their customer service game. Don’t settle for sub-par customer service when you can choose Chat360, the best option for your business.