Your credit card will be charged at the end of each billing period automatically. It depends upon what plan you have chosen for your business. If you opt for a monthly plan, then your card will be charged on the first day of the new monthly billing cycle. If you have selected a yearly plan (which is highly recommended), your card will be charged automatically on the first day of the new yearly cycle.
We offer monthly and yearly paid plans. You can read more about these plans on our Pricing page. All our plans are recurring, and your credit card will be charged automatically. If you wish to unsubscribe your plan, you can cancel your plan before your prepaid period ends (term-end). We will process a cancellation if you send an email to [email protected]
We accept the following credit and debit cards on our website (www.chat360.io):
- American Express
Chat360 uses Stripe for payments on the website, a secure credit card payment gateway service to process your credit card payments.
If your credit card is being declined, it’s generally due to your bank’s automated fraud systems settings, and generally not with Chat360 or Stripe (our online payment gateway). If this continues to happen to you, do make sure that your credit card information is correctly entered and retry submitting it at-least three times. If transaction is still not going through, then you will need to contact your bank to clear the transaction with us.
Every time Stripe submits a request of charge to your bank, its automated systems determine whether or not to accept the charge. In order to determine this, our payment gateway Stripe takes several things into consideration, including the account balance & your card expiration date.
We have an automated process in place which will attempt to bill or charge your card multiple times over a period of 2 weeks before we downgrade the account for non-payment. If you get a notification e-mail from Chat360’s Billing department, and update your billing information before the end of the 14 days, our next automatic charging attempt will be successful and your subscription will carry on without any disruption.
We never contact you to ask your personal details like your bank account information, your home address or other personal details. You will receive an email from [email protected] before you will receive a call from us. Our representatives may contact you in some cases but they will never ask for your personal information and credit card details over the phone.
YES. Chat360 uses Stripe as it’s payment gateway. We accept international credit cards for payments on our website. If you are having any trouble, please e-mail to [email protected]