How EdTech companies can use chatbots

Educational Chatbots

EdTech companies have come a long way in the past few decades. From using intelligent educational chatbots to introducing Learning management systems, Edtech companies have grown leaps and bounds. In 2016, the most common tech used in PreK-12 classrooms were online educational videos, educational apps or software, and websites for research followed by games that focused on specific content or skills, eBooks, simulations, and e-magazines. (Source – Statista)

A lot of people believed and argued that it would be impossible for technology to replace the traditional methods of teaching. But, the past year has been successful in changing this particular point of view. With the onset of the pandemic, it was first the Educational institutions that quickly adapted to the virtual mode. They not only catered to the new challenges but also made it fun. 

Over the past decade, the EduTech industry has grown tremendously and has succeeded in creating a very huge impact. From integrating learning management systems to adapting chatbots, the EdTech space has completely revolutionized the way educational content is consumed. 

AI educational Chatbots still top the list of the most useful Edtech inventions ever to be used. From helping students to assisting tutors, intelligent educational Chatbots have made learning fun for everyone. 

AI Chatbots make excellent learning tools

AI educational chatbots make it possible for learners to have an enhanced learning experience like no other. With machine learning and natural language processing features, chatbots provide human-like touch for students making it seem like an actual student-teacher experience. 

In addition to this, students who require extra coaching and students who missed out on classes can also make use of these virtual assistants. They can have one on one lesson sessions with their tutors. With access to knowledge management systems, chatbots can also help students access the right study materials or answers to their questions.

Staying on track with Alerts and reminders!

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On any given week students are buried in various tasks like organizing lecture schedules, keeping a track of seminars. They also have to make note of assignment deadlines, project submissions, field trips, internship reports, apprenticeship work, etc. Organizing and keeping a track of so many things can be very stressful and chaotic for students. 

Edtech companies can make use of artificially intelligent educational chatbots to help students efficiently organize various tasks by setting alerts and reminders. The chatbot can send students an alert saying that their library card renewal is coming up, etc. 

Providing students and tutors with their own personal assistant 

Keeping up with deadlines and still being able to have fun is the ultimate goal of any college student. Educational chatbots can help tutors efficiently execute tasks and keep check on things like keeping a check on student attendance.

They can also make lesson plans and perform such tasks in a very hassle-free manner. Through these educational chatbots, tutors can also organize test scores and notify parents about the performance of their pupils.

Bots can increase student engagement 

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Learning shouldn’t always be restricted to classroom spaces. Students should not have to wait till the class starts to solve their doubts or to get their questions answered. 

Another amazing use for conversational chatbots is doubt solving. Chatbots can be programmed to answer a wide range of student questions or to clear a variety of subject-related doubts. 

This will not only increase student engagement levels but will also enable students to learn at their own pace, own time, and from any place. 

An Increase in student engagement levels tends to reflect positively on overall student performance making the learning process much more useful and meaningful. 

AI Educational Chatbots are perfect Lead generating tools!

Parents to potential students, educational websites, educational apps, and other Edtech spaces witness a lot of visits, especially during the admissions season. It can be for various purposes like research on courses being offered, to check how many credits a specific course offers. 

From knowing more about the application deadlines to understanding the fee structure, visitors generate a lot of traffic. Employing Chat360’s chatbots on such platforms can help businesses generate the right leads that have high closure rates. 

Businesses spend a lot of money on lead generation methods. With Chat360, businesses can not only generate leads effectively but can also cut down on high lead generation costs.

Important Chatbot stats you should know – 

  • 80% of consumers who have engaged with a chatbot report it as a positive customer experience. (Uberall)
  • 63% of leads who inquire about your business won’t convert for at least 3 months.
    (Source: Marketing Donut)
  • Nearly one-quarter (22%) of respondents said they already trust chatbot recommendations for product purchases. (Cognizant)
  • Business leaders claim chatbots have increased sales by 67% on average. (Forbes)
  • Chatbots can save businesses as much as 30% on customer support costs. (Source: IBM)
  • Chatbots are predicted to save businesses 2.5 billion hours by 2023. (Source – Juniper Research)
  • 54% of customers report companies need to transform how they engage with them. (Salesforce)


Chatbots in Edtech bring in various benefits like 

  •  facilitating a low-cost lead generation 
  • can be used as an extra teaching aid for students to promote flexible learning
  • can be used as tour guiding assistance for international students wanting to explore University campuses
  • can be excellent tools for customer support services or help desk sources, and can also be used for faster student ticket remediation. 

Integrating these chatbots into Edtech operations can not only benefit students and tutors but also help business operations and increase profitability.